Below are some of the most Frequently Asked Questions (FAQ's) by our Season Ticket Holders. Keep an eye on this page as it will be continually updated.
Do I get anything if I donate on a Wendy's Big Assist Wednesday?
Stat Packs were e-mailed to me last season. Where are they this year?
What benefits do I receive as a Season Ticket Holder (STH) with the Erie Otters?
What is your ticket exchange policy?
I would like to change my seats for next season. Is this possible?
Are there any discounts available for Season Tickets?
When are Season Ticket Books available for pickup and can they be delivered to me?
I lost my STH ID Card. How can I receive a new one?
Who is considered the owner of my Season Tickets if we purchase more than one?
I'm moving. How do I update my address?
I can't pay in full. Can I pay in installments?
How can I contact the Otters for questions about my season tickets?