Erie Otters 19-20 Credit Options – Flex Plans

Erie Otters Flex Plan Members,

As a result of our final two (2) home games being cancelled we have generated a ticket credit for the games not played. Your credit amount is a result of the tickets and parking* (if applicable) for your tickets for those two (2) games. You should have received an email with your credit amount. 

Please look over the following options below to utilize your credit.  

Option 1 – Credit Rollover 2020-2021 Ticket Packages – You can rollover your credit toward your 2020-21 ticket package. We understand you haven’t officially renewed your plan due to the options not being released yet. We plan on releasing new options for the 2020-2021 season as we get closer to our season schedule being released. The credit will be held on your account and will be automatically deducted once you choose your plan for the upcoming season. 

*If you upgraded to season tickets for the 2020-2021 season and choose to rollover your credit, your credit will automatically deduct from your season ticket balance.

Option 2: Donate my tickets to essential workers – Donate your remaining 2019-20 tickets to a Heroes Night honoring essential workers who are putting their lives on the line. The Erie Otters will match the number of tickets donated allowing more essential workers and their families to attend a game. 

As a thank you for your donation. You will also receive a $15.00 merchandise gift card.

Option 3: Call Me – If none of the above are completely satisfactory, you can request a call from your ticket sales representative to discuss custom options including refunds. 

Ticket Credit Form

Form for ordering and tracking group orders
  • Let us know when is the best time for an Erie Otters season ticket representative to contact you!
  • Please select one of the three options above.
    By selecting your choice above, any cancellation, partial cancellation, or suspension of Erie Otters games that affects your season ticket holder agreement shall be made whole through the acceptance of the option described herein. No additional compensation or make-good shall be deemed necessary. *

A ticket representative will contact you upon receipt of your request. All requests must be made before June 15, 2020. We appreciate your patience and understanding as we have worked to make this process as smooth as possible. 

If you have any concerns or questions, please contact Chad Westerburg at

Again, we greatly appreciate your understanding and cooperation during this time and look forward to seeing you back at Erie Insurance Arena for the 2020-21 season.