Erie Otters 2019-20 Season Ticket Credit Options

Erie Otters Season Ticket Members,

As a result of our final two (2) home games being cancelled we have generated a ticket credit for the games not played. Your credit amount is a result of the tickets and parking* (if applicable) for your tickets for those two (2) games. You should have received an email with your credit amount. 

Please look over the following options below to utilize your credit.  

Option 1 – Credit Rollover 2020-2021 Ticket Packages – You can rollover your credit toward your 2020-21 season ticket package. If you have already renewed and are on a payment plan, the ticket credit would reduce the amount of your next payment by the credit amount. If you have not yet renewed and are interested in doing so, this credit would immediately lower the balance on your 2020-21 season ticket package. 

If you’ve already paid in full for season tickets for the 2020-21 season, you may still have a credit issued to your account to be utilized during the 2020-21 season for additional single game tickets, special ticket offers, etc.  

Option 2: Donate my tickets to essential workers – Donate your remaining 2019-20 tickets to a Heroes Night honoring essential workers who are putting their lives on the line. The Erie Otters will match the number of tickets donated allowing more essential workers and their families to attend a game. 

As a thank you for your donation. You will also receive a $15.00 merchandise gift card.

Option 3: Call Me – If none of the above are completely satisfactory, you can request a call from your ticket sales representative to discuss custom options including refunds. 

Ticket Credit Form

Form for ordering and tracking group orders
  • Let us know when is the best time for an Erie Otters season ticket representative to contact you!
  • Please select one of the three options above.
    By selecting your choice above, any cancellation, partial cancellation, or suspension of Erie Otters games that affects your season ticket holder agreement shall be made whole through the acceptance of the option described herein. No additional compensation or make-good shall be deemed necessary. *


A ticket representative will contact you upon receipt of your request. All requests must be made before June 15, 2020. We appreciate your patience and understanding as we have worked to make this process as smooth as possible. 

If you have any concerns or questions, please contact Chad Westerburg at

Again, we greatly appreciate your understanding and cooperation during this time and look forward to seeing you back at Erie Insurance Arena for the 2020-21 season.